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Driving service productivity : value-creation through innovation / edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein. - x, 230 páginas : 25 ilustraciones - Management for Professionals, 2192-8096 .

Springer eBooks

Part I: Introduction -- Part II: Perspectives -- Part III: Cases -- Part IV: Future.

ISBN: 9783319059754

LC Class. No.: HD9980-9990