Information Systems Outsourcing : Enduring Themes, New Perspectives and Global Challenges / edited by Rudy Hirschheim, Armin Heinzl, Jens Dibbern.

Springer eBooks

Overview -- Information Technology Outsourcing in the New Economy – An Introduction to the Outsourcing and Offshoring Landscape -- Determinants of the IS Outsourcing Decision -- Costs, Transaction-Specific Investments and Vendor Dominance of the Marketplace: The Economics of IS Outsourcing -- Selective Outsourcing of Information Systems in Small and Medium Sized Enterprises -- Antecedents of Information Systems Backsourcing -- IT Sourcing a Dynamic Phenomena: Forming an Institutional Theory Perspective -- Outsourcing Relationship Issues -- Legal and Tax Considerations in Outsourcing -- Measuring and Managing IT Outsourcing Risk: Lessons Learned -- Governance of Remotely Outsourced Software Development: A Comparison of Client and Vendor Perspectives -- Spiraling Effect of IS Outsourcing Contract Interpretations -- Experiences and Outcome of IS Outsourcing -- The Normative Value of Transaction Cost Economics: What Managers Have Learned About TCE Principles in the IT Context -- Success of IS Outsourcing as a Predictor of IS Effectiveness: Does IT Governance Matter? -- Four Stories of Information Systems Insourcing -- Capabilities for Information Systems Outsourcing Success: Insights from the Resource-based View of the Firm -- Vendor View and Individual Level Perspective -- Vendor Strategies in the German Market for Information Technology and Business Process Outsourcing -- Work Outcomes and Job Design for Contract Versus Permanent Information Systems Professionals on Software Development Teams -- When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing -- Application Service Providing and Business Process Outsourcing -- Understanding the ‘Service’ Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services -- Developing a Sustainable Value Proposition in Web Services: Lessons from Strategic Management -- Business Process Outsourcing, Knowledge and Innovation – A Study of Enterprise Partnership -- Business Process Outsourcing: The Hysteresis Effect and Other Lessons -- Offshoring and Global Outsourcing -- Business Process Offshoring to India: An verview -- The Maturation of Offshore Sourcing of Information Technology Work -- Managing Cross-Cultural Issues in Global Software Outsourcing -- Knowledge Management in Offshore Software Development -- Offshore Outsourcing: Challenge to the Information Systems Discipline.

The notion of outsourcing – making arrangements with an external entity for the provision of goods or services to supplement or replace internal efforts – has been around for centuries. The outsourcing of information systems (IS) is, however, a much newer concept, but one which has been growing dramatically. This book attempts to synthesize what is known about IS outsourcing by dividing the subject into six interrelated parts: (1) determinants of outsourcing, (2) relationship issues, (3) user experiences, (4) vendor and individual perspectives, (5) application service providing, and (6) offshoring. The book should be of interest to all academics and students in the field of Information Systems as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.

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