Exploring services science : 6th international conference, iess 2015, porto, portugal, february 4-6, 2015, proceedings / edited by Henriqueta Nóvoa, Monica Dr?goicea.

Springer eBooks

Towards a Framework of Influence Factors for Value Co-creation in Service Systems -- Towards Contributory Development by the Means of Services as Common Goods -- Knowledge Sharing and Value Co-creation: Designing a Service System for Fostering Inter-generational Cooperation -- Towards a Cyberinfrastructure for Social Science Research Collaboration: The Service Science Approach -- Evolution and Overview of Linked USDL -- An Agile BPM System for Knowledge-Based Service Organizations -- A SoaML Approach for Derivation of a Process-Oriented Logical Architecture from Use Cases -- A Service Oriented Architecture for Total Manufacturing Enterprise Integration -- On the Necessity and Nature of E-Mobility Services – Towards a Service Description Framework -- Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v.3 -- How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating Factors -- Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities -- E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital -- Service Convenience on Call Centers: Impacts on Repurchase -- Tourism as a Life Experience: A Service Science Approach -- Technological Trends in the Sport Field: Which Application Areas and Challenges? -- Shared Services: Exploring the New Frontier -- Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility Services -- Agent Based Simulation of Trust Dynamics in Dependence Networks -- Towards an IT-Based Coordination Platform for the German Emergency Medical Service System -- Education on Service Science Management and Engineering: A Comparative Analysis -- Business School Innovation Through a Service Science Approach: Organizational and Performance Measurement Issues -- Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations -- Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales Perspective -- How to Encourage the Use of Public Transport? A Multiservice Approach Based on Mobile Technologies -- Relationship Bonds and Customer Loyalty: A Study Across Different Service Contexts -- Exploring Opportunities to Improve Retail Store Quality Using RSQS.

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