The handbook of service innovation / 
edited by Renu Agarwal, Willem Selen, Göran Roos, Roy Green. 
 - xL, 842 páginas :  109 ilustraciones 
<br/><br/> Springer eBooks 
<br/><br/><label>ISBN: </label>9781447165903 
<br/><br/><label>LC Class. No.: </label>TA177.4-185