Driving service productivity :  value-creation through innovation / 
edited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein. 
 - x, 230 páginas :  25 ilustraciones 
 - Management for Professionals,  2192-8096 .
<br/><br/> Springer eBooks 
<br/><br/>Part I: Introduction -- Part II: Perspectives -- Part III: Cases -- Part IV: Future. 
<br/><br/><label>ISBN: </label>9783319059754 
<br/><br/><label>LC Class. No.: </label>HD9980-9990