González-Prida Díaz, Vicente,

After–sales service of engineering industrial assets : a reference framework for warranty management / Vicente González-Prida Díaz, Adolfo Crespo Márquez. - xxii, 318 páginas : 106 ilustraciones, 4 ilustraciones en color.

Springer eBooks

1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.

9783319037103

TA169.7