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020 _a9781402037108
_99781402037108
024 7 _a10.1007/1402037104
_2doi
035 _avtls000334465
039 9 _a201509030246
_bVLOAD
_c201404120753
_dVLOAD
_c201404090532
_dVLOAD
_y201402041149
_zstaff
040 _aMX-SnUAN
_bspa
_cMX-SnUAN
_erda
050 4 _aQA75.5-76.95
100 1 _aThiadens, Theo.
_eautor
_9306833
245 1 0 _aManage IT! :
_bOrganizing IT Demand and IT Supply /
_cby Theo Thiadens.
264 1 _aDordrecht :
_bSpringer Netherlands,
_c2005.
300 _axvii, 617 páginas
_brecurso en línea.
336 _atexto
_btxt
_2rdacontent
337 _acomputadora
_bc
_2rdamedia
338 _arecurso en línea
_bcr
_2rdacarrier
347 _aarchivo de texto
_bPDF
_2rda
500 _aSpringer eBooks
505 0 _aIT management: The basis -- The basis of the field -- Supplying IT products and services within an architecture -- Traditional IT management: organizing demand and supply -- Task focussed and simultaneous process-focussed supply of facilities -- The demand-side: functional management (using the method BiSL) -- The supply-side: application management (using the method ASL) -- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM) -- Organizing IT Tasks and Processes -- Controlling IT facilities -- Controlling IT facilities (IT governance) -- House in order: evaluating and improving -- Innovation from the customer and the chain perspective -- Aspects of IT management -- The financial aspects -- The personnel aspects -- Procurement of IT products and services (using the method ISPL) -- Controlling contracts using service level agreements -- Securing IT facilities (according to amongst others ISO 17799) -- Standardization of content, process and product -- IT management tomorrow -- IT management en route to 2027 (a.o. ITIM).
520 _aThe book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet functional and performance demands which are more easily met when an organization has a transparent IT architecture. The second part outlines traditional IT management. The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed. The third part deals with controlling IT. Control is different when striving for efficiency and complying with accountants' requirements, compared to control when IT is a means to comply with customers' and/or chain partners’ wishes. In the latter case, innovation of IT processes is an issue. Part four tackles, amongst other things, financial, personnel, purchasing, legal and security aspects in IT. Besides this, attention is paid to entering service agreements and achieving standardization. The book ends with a look to the future. The effects of striving for "utility computing" and better control of IT by means of "IT portfolio management" are explained. The book is supported by the website www.ict-management.com where every chapter can be found in the form of a presentation. Lecturers using the book have access to suggestions with solutions for all of the 17 smaller and 8 larger cases included in the book.
590 _aPara consulta fuera de la UANL se requiere clave de acceso remoto.
710 2 _aSpringerLink (Servicio en línea)
_9299170
776 0 8 _iEdición impresa:
_z9781402036392
856 4 0 _uhttp://remoto.dgb.uanl.mx/login?url=http://dx.doi.org/10.1007/1-4020-3710-4
_zConectar a Springer E-Books (Para consulta externa se requiere previa autentificación en Biblioteca Digital UANL)
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999 _c281279
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