000 03915nam a22003975i 4500
001 287459
003 MX-SnUAN
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007 cr nn 008mamaa
008 150903s2011 xxu| o |||| 0|eng d
020 _a9781441982704
_99781441982704
024 7 _a10.1007/9781441982704
_2doi
035 _avtls000339194
039 9 _a201509030314
_bVLOAD
_c201404300356
_dVLOAD
_y201402060929
_zstaff
040 _aMX-SnUAN
_bspa
_cMX-SnUAN
_erda
050 4 _aQA76.9.M3
100 1 _aDemirkan, Haluk.
_eeditor.
_9313287
245 1 4 _aThe Science of Service Systems /
_cedited by Haluk Demirkan, James C. Spohrer, Vikas Krishna.
264 1 _aBoston, MA :
_bSpringer US :
_bImprint: Springer,
_c2011.
300 _axxiv, 360 páginas
_brecurso en línea.
336 _atexto
_btxt
_2rdacontent
337 _acomputadora
_bc
_2rdamedia
338 _arecurso en línea
_bcr
_2rdacarrier
347 _aarchivo de texto
_bPDF
_2rda
490 0 _aService Science: Research and Innovations in the Service Economy,
_x1865-4924
500 _aSpringer eBooks
505 0 _aIntroduction of the Science of Service Systems -- Embedding the new Discipline of Service Science -- Key dimensions of Service systems in Value-Creating Networks -- Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions -- Flexible Service Systems -- Semantics for Smart Services -- Designing Auctions for Coordination in Service Networks -- Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion -- Onto-ServSys:  a Service System Ontology -- A Framework that Situates Technology Research within the Field of Service Science -- Customer-Driven Value Co-Creation in Service Networks -- Towards Service System Governance – Leveraging Service System Grammar to Empower Value Co-Creation -- Service Science – The Opportunity to Re-think What We Know About Service Design -- Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia-Company Collaboration -- An Engineering Perspective on Service Science -- Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences -- Service Customization Research: A Review and Future Directions -- Service and Science.
520 _aThe Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
590 _aPara consulta fuera de la UANL se requiere clave de acceso remoto.
700 1 _aSpohrer, James C.
_eeditor.
_9313288
700 1 _aKrishna, Vikas.
_eeditor.
_9313289
710 2 _aSpringerLink (Servicio en línea)
_9299170
776 0 8 _iEdición impresa:
_z9781441982698
856 4 0 _uhttp://remoto.dgb.uanl.mx/login?url=http://dx.doi.org/10.1007/978-1-4419-8270-4
_zConectar a Springer E-Books (Para consulta externa se requiere previa autentificación en Biblioteca Digital UANL)
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999 _c287459
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