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008 150903s2006 xxk| o |||| 0|eng d
020 _a9781846282584
_99781846282584
024 7 _a10.1007/1846282586
_2doi
035 _avtls000343770
039 9 _a201509030750
_bVLOAD
_c201404121002
_dVLOAD
_c201404090739
_dVLOAD
_y201402061204
_zstaff
040 _aMX-SnUAN
_bspa
_cMX-SnUAN
_erda
050 4 _aTA169.7
100 1 _aMurthy, D.N. Prabhakar.
_eautor
_9322755
245 1 0 _aWarranty Management and Product Manufacture /
_cby D.N. Prabhakar Murthy, Wallace R. Blischke.
264 1 _aLondon :
_bSpringer London,
_c2006.
300 _axviii, 302 páginas 83 ilustraciones
_brecurso en línea.
336 _atexto
_btxt
_2rdacontent
337 _acomputadora
_bc
_2rdamedia
338 _arecurso en línea
_bcr
_2rdacarrier
347 _aarchivo de texto
_bPDF
_2rda
490 0 _aSpringer Series in Reliability Engineering,
_x1614-7839
500 _aSpringer eBooks
505 0 _aand Overview -- Products and Product Quality -- Product Warranty -- Warranty Management -- Systems Approach to Warranty Management -- The Role and Use of Data in Warranty Management -- Warranty Cost Analysis -- Warranty Considerations in Product Design and Development -- Implications of Warranty on Production Decisions -- The Role of Warranty in Marketing -- Warranty Logistics -- Reliability Improvement Warranties -- Financial, Societal, and LegalAspects of Warranty -- Warranty Management Systems -- Conclusion.
520 _aPurchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management. The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process. The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal. Written by two of the world’s leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering. The Springer Series in Reliability Engineering publishes high-quality books in important areas of current theoretical research and development in reliability, and in areas that bridge the gap between theory and application in areas of interest to practitioners in industry, laboratories, business, and government.
590 _aPara consulta fuera de la UANL se requiere clave de acceso remoto.
700 1 _aBlischke, Wallace R.
_eautor
_9306307
710 2 _aSpringerLink (Servicio en línea)
_9299170
776 0 8 _iEdición impresa:
_z9781852339333
856 4 0 _uhttp://remoto.dgb.uanl.mx/login?url=http://dx.doi.org/10.1007/1-84628-258-6
_zConectar a Springer E-Books (Para consulta externa se requiere previa autentificación en Biblioteca Digital UANL)
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999 _c291458
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