000			02921nam a22003855i 4500
001			297267
003			MX-SnUAN
005			20160429155415.0
007			cr nn 008mamaa
008			150903s2007 gw | o |||| 0|eng d
020			_a9783540732129 _99783540732129
024	7		_a10.1007/9783540732129 _2doi
035			_avtls000350515
039		9	_a201509030459 _bVLOAD _c201405050352 _dVLOAD _y201402171059 _zstaff
040			_aMX-SnUAN _bspa _cMX-SnUAN _erda
050		4	_aHD28-70
100	1		_aFranceschini, Fiorenzo. _eautor _9305528
245	1	0	_aManagement by Measurement : _bDesigning Key Indicators and Performance Measurement Systems / _cby Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano.
264		1	_aBerlin, Heidelberg : _bSpringer Berlin Heidelberg, _c2007.
300			_axI, 242 páginas 87 ilustraciones _brecurso en línea.
336			_atexto _btxt _2rdacontent
337			_acomputadora _bc _2rdamedia
338			_arecurso en línea _bcr _2rdacarrier
347			_aarchivo de texto _bPDF _2rda
500			_aSpringer eBooks
505	0		_aQuality and process indicators -- Indicators criticalities and curiosities -- The condition of uniqueness in process representation -- Performance indicators properties -- Designing a performance measurement system -- Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.
520			_aA world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative" effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.
590			_aPara consulta fuera de la UANL se requiere clave de acceso remoto.
700	1		_aGaletto, Maurizio. _eautor _9305529
700	1		_aMaisano, Domenico. _eautor _9305530
710	2		_aSpringerLink (Servicio en línea) _9299170
776	0	8	_iEdición impresa: _z9783540732112
856	4	0	_uhttp://remoto.dgb.uanl.mx/login?url=http://dx.doi.org/10.1007/978-3-540-73212-9 _zConectar a Springer E-Books (Para consulta externa se requiere previa autentificación en Biblioteca Digital UANL)
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999			_c297267 _d297267