000			03639nam a22003855i 4500
001			301702
003			MX-SnUAN
005			20160429155719.0
007			cr nn 008mamaa
008			150903s2010 gw | o |||| 0|eng d
020			_a9783642135712 _99783642135712
024	7		_a10.1007/9783642135712 _2doi
035			_avtls000355179
039		9	_a201509030952 _bVLOAD _c201405060346 _dVLOAD _y201402191036 _zstaff
040			_aMX-SnUAN _bspa _cMX-SnUAN _erda
050		4	_aQA76.76.A65
100	1		_aViscusi, Gianluigi. _eautor _9339659
245	1	0	_aInformation Systems for eGovernment : _bA Quality-of-Service Perspective / _cby Gianluigi Viscusi, Carlo Batini, Massimo Mecella.
264		1	_aBerlin, Heidelberg : _bSpringer Berlin Heidelberg : _bImprint: Springer, _c2010.
300			_axxI, 275 páginas 150 ilustraciones _brecurso en línea.
336			_atexto _btxt _2rdacontent
337			_acomputadora _bc _2rdamedia
338			_arecurso en línea _bcr _2rdacarrier
347			_aarchivo de texto _bPDF _2rda
500			_aSpringer eBooks
505	0		_aeGovernment: A Complex Challenge -- The Different Facets of eGovernment Initiatives: Paradigms and Approaches -- Data Governance -- The eG4M Methodology at a Glance -- Strategic Planning -- eGovernment Vision Elicitation -- State Reconstruction -- eReadiness Assessment -- Quality Assessment -- Operational Planning -- Definition of Priority Services and Value Targets -- Choice of Projects -- A Reference Technological Architecture -- Guidelines for the Specification of New Administrative Processes -- eGovernment in Mediterranean Countries Public Administrations: Case Studies -- eGovernment Initiatives in Italy -- Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration.
520			_aThe success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background. With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services. The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.
590			_aPara consulta fuera de la UANL se requiere clave de acceso remoto.
700	1		_aBatini, Carlo. _eautor _9330887
700	1		_aMecella, Massimo. _eautor _9336595
710	2		_aSpringerLink (Servicio en línea) _9299170
776	0	8	_iEdición impresa: _z9783642135705
856	4	0	_uhttp://remoto.dgb.uanl.mx/login?url=http://dx.doi.org/10.1007/978-3-642-13571-2 _zConectar a Springer E-Books (Para consulta externa se requiere previa autentificación en Biblioteca Digital UANL)
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999			_c301702 _d301702