000			03913nam a22003495i 4500
001			320365
003			MX-SnUAN
005			20160429161413.0
007			cr nn 008mamaa
008			160111s2015 gw | s |||| 0|eng d
020			_a9783319149806 _9978-3-319-14980-6
035			_avtls000419910
039		9	_y201601110922 _zstaff
050		4	_aHD9980-9990
245	1	0	_aExploring services science : _b6th international conference, iess 2015, porto, portugal, february 4-6, 2015, proceedings / _cedited by Henriqueta Nóvoa, Monica Dr?goicea.
264		1	_aCham : _bSpringer International Publishing : _bSpringer, _c2015.
300			_axii, 352 páginas : _b79 ilustraciones
336			_atexto _btxt _2rdacontent
337			_acomputadora _bc _2rdamedia
338			_arecurso en línea _bcr _2rdacarrier
347			_aarchivo de texto _bPDF _2rda
490	0		_aLecture Notes in Business Information Processing, _x1865-1348 ; _v201
500			_aSpringer eBooks
505	0		_aTowards a Framework of Influence Factors for Value Co-creation in Service Systems -- Towards Contributory Development by the Means of Services as Common Goods -- Knowledge Sharing and Value Co-creation: Designing a Service System for Fostering Inter-generational Cooperation -- Towards a Cyberinfrastructure for Social Science Research Collaboration: The Service Science Approach -- Evolution and Overview of Linked USDL -- An Agile BPM System for Knowledge-Based Service Organizations -- A SoaML Approach for Derivation of a Process-Oriented Logical Architecture from Use Cases -- A Service Oriented Architecture for Total Manufacturing Enterprise Integration -- On the Necessity and Nature of E-Mobility Services – Towards a Service Description Framework -- Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v.3 -- How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating Factors -- Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities -- E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital -- Service Convenience on Call Centers: Impacts on Repurchase -- Tourism as a Life Experience: A Service Science Approach -- Technological Trends in the Sport Field: Which Application Areas and Challenges? -- Shared Services: Exploring the New Frontier -- Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility Services -- Agent Based Simulation of Trust Dynamics in Dependence Networks -- Towards an IT-Based Coordination Platform for the German Emergency Medical Service System -- Education on Service Science Management and Engineering: A Comparative Analysis -- Business School Innovation Through a Service Science Approach: Organizational and Performance Measurement Issues -- Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations -- Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales Perspective -- How to Encourage the Use of Public Transport? A Multiservice Approach Based on Mobile Technologies -- Relationship Bonds and Customer Loyalty: A Study Across Different Service Contexts -- Exploring Opportunities to Improve Retail Store Quality Using RSQS.
590			_aPara consulta fuera de la UANL se requiere clave de acceso remoto.
700	1		_aNóvoa, Henriqueta, _eeditor. _9347054
700	1		_aDr?goicea, Monica, _eeditor. _9364989
710	2		_aSpringerLink (Servicio en línea) _9299170
776	0	8	_iEdición impresa: _z9783319149790
856	4	0	_uhttp://remoto.dgb.uanl.mx/login?url=http://dx.doi.org/10.1007/978-3-319-14980-6 _zConectar a Springer E-Books (Para consulta externa se requiere previa autentificación en Biblioteca Digital UANL)
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999			_c320365 _d320365