| 000 | 01110nam a2200289#i 4500 | ||
|---|---|---|---|
| 001 | 77841 | ||
| 003 | MX-SnUAN | ||
| 005 | 20160901123317.0 | ||
| 008 | 120403s1979 mx g 000 0 spa d | ||
| 035 | _avtls000044709 | ||
| 039 | 9 |
_a201406140949 _bVLOAD _c201406061131 _dVLOAD _c201303161733 _dVLOAD _c201204031252 _dVLOAD _y201105171733 _zVLOAD |
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| 040 |
_aMX-SnUAN _bspa _cMX-SnUAN _erda |
||
| 041 | 1 |
_aspa _heng |
|
| 050 | 1 | 4 |
_aHF5415.5 _bC3 |
| 100 | 1 |
_aChase, Richard B. _eautor _971068 |
|
| 240 | 1 | 0 |
_aWhere does the customer fit in a service operation?. _lEspañol |
| 245 | 1 | 0 |
_a¿Qué lugar ocupa el cliente en las operaciones de servicios? / _cRichard B. Chase. |
| 264 | 1 |
_aMéxico, D.F. : _bPublicaciones Ejecutivas de México, _cc1979. |
|
| 300 |
_a8 páginas ; _c28 cm. |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_ano mediado _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 490 | 0 |
_aBiblioteca Harvard de Administración de Empresas ; _v254 |
|
| 500 | _aTraducción de: Where does the customer fit in a service operation? | ||
| 650 | 4 |
_aServicio al cliente. _919976 |
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| 942 | _c1 | ||
| 999 |
_c77841 _d77841 |
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